Customers who would like to have their existing phone number migrated from their current service provider to Mytel can do so using Local Number Portability (LNP).

The most common reasons that you might want to port your number to us include:

• If you would like to continue to receive calls on your existing phone number, and would prefer these calls to arrive over your VOIP service;
• If you would like to display your current phone number on outbound calls from a Mytel service;
• If Mytel is unable to provide a local DID for the your local area.

How long does it take?

For a Simple Port, the timeframe is 7-10 business days from the date of submission. This is dependent on the service provider that the number is being ported away from.

For a Complex Port, allow at least 15-20 business days from the date of submission, depending on the complexity.

Customers are advised to have their Mytel service working well before the port is expected to cut over. This will allow for any unforeseen problems with having the account setup, such as delays with provisioning, technical difficulties, hardware supply, etc.

Will there be any downtime?

Some downtime is experienced when porting. In most cases this is only 15-20 minutes. However on rare occasions this can go for longer. To reduce down time affecting your business - we recommend requesting a cutover in the early morning, usually around 7-8am.

Pricing

Ongoing monthly fee
Simple Port	First number in a number range	Other numbers in a number range	Reserved number
$9.95 per DID	$9.95	Standard Mytel additional DID fee	$0.50 per DID
Successful one-off porting fee
Simple Port	Complex port of size 1-5	Complex port of size 100 number ranges	Other
$55 per DID	$165 per application	$300 per application	POA
Rejection fee
Simple Port		Complex Port
$25 per rejection		$110 per rejection

* All prices include GST.

Types/grades of port

Cat A: A simple port is porting of a single Plain Old Telephone Service (POTS), with no value-added services associated with the line, from a telecommunications provider to Mytel. Most residential and small business numbers fall within this category.

Cat C: A complex port is defined as anything not covered by a simple port, which includes porting of number ranges, ISDN lines (e.g., BRI, Onramp 10/20/30) or group of lines with Line Hunting.

Other important notes on LNP

Inactive Services: Telephone numbers can only be ported while the account is active. A number that is associated with a suspended or disconnected account with another service provider cannot be ported and will be rejected.

Faxing Services: Mytel does not currently support faxing, therefore you should not port your fax number to us in the expectation that you will be able to send and receive faxes across the Mytel service.

Rejection: Value added services such as duet services and line hunt associated with the telephone number(s) being ported will result in the rejection of the port.

Under Contract: You need to check with your current service provider that you are not under contract or will not incur any charges by porting your number(s) to Mytel. You may have outstanding contractual obligations and costs owed to your current Service Provider, Mytel is not liable for any such costs.

Loss of Services: Any existing voicemail, DSL services, and other similar services that are associated with the telephone number will be lost upon porting to Mytel. You should not port the number that has your ADSL service attached to it if you require the continuing use of that DSL service.

Terms and Conditions

• Telephone numbers can only be ported while the account is active. A Telephone associated with a suspended or disconnected account with your current Service Provider can not be ported and will be rejected.
• You can only withdraw your authority to a port for a maximum of two business days after the submission date.
• Mytel provides no guarantee that it can port your telephone number from your current Service Provider. Your current Service Provider may reject this port request if the information you provide is incorrect or does not match the data held by them. In this case you authorise Mytel to correct the information and resubmit the request to port your telephone number or dispute the rejection by your current Service Provider. A porting request may also be rejected for other reasons as stated in the LNP Industry Code and this form.
• Mytel provides no guarantee that the telephone number will be ported within any specified timeframe. Porting Hours of Operation are 9am to 5pm AEST/AEDST Monday to Friday, excluding National Public Holidays. If a port request is rejected and needs to be resubmitted, the cutover date needs to be updated to reflect the new submission date.
• Value added services such as duet services and line hunt associated with the telephone number(s) being ported will result in the rejection of the port.
• The porting of any of the telephone number(s) listed on this form may be rejected due to pending service activity on the line(s). Mytel accepts no responsibility for any loss of income or business as a result of a port being rejected.
• In the event of a port, withdrawal or reversal, Mytel is not responsible for any period of outage.
• You may have outstanding contractual obligations and costs owed to your current Service Provider. Mytel is not liable for any such costs.
• Your current Service Provider may charge you a port-away fee for porting your numbers to Mytel. Mytel is not liable for any such costs.
• Only your telephone number will be transferred to Mytel. This may result in the loss of any Value Added Services that are associated with the service provided by your existing Service Provider (e.g., Voicemail, Digital Subscriber Line).
• For porting of Mytel numbers to other carriers, you will need to contact the other Provider.
• Mytel reserves the right to charge a fee for porting your telephone number to or from Mytel. Not all numbers can be ported to or from Mytel, and the right is reserved for Mytel to reject any porting request.
• You may not be able to port your number if moving to a different geographical location.
• Your ported number is not regarded as your included Direct In-Dial number (DID) and incurs a monthly fee.
• If your request for porting of telephone number is rejected by your current Service Provider, you have a maximum of 10 business days after being notified of the rejection to resolve the issue with your current Service provider and request a re-submission of the port. After this period, the porting process will be closed and you will need to submit a new Mytel Local Number Porting Authority form to request the port.