Customer Requirements

What hardware and software do I need?

In order to access our VoIP service you will need a DSL or Cable Broadband connection with a minimum upload speed of 128 Kbps. Whilst VoIP will work with a satellite and wireless connection we do not recommend it because there are technical issues which will affect the quality of your calls.

The hardware you require in addition to your router is either an Analogue Telephone Adapter (ATA), a VoIP telephone handset, or a softphone (and headset) that supports SIP (Session Initiation Protocol).

Should I expect problems installing the software or hardware?

Generally installation is easy. We offer an auto-configuration tool within the members' area of our website which makes the install process easy even for non-technical users. This is called the Mytel VoIP Setup Assistant. However, in some instances installation may require adjustment to the setting on your router or firewall. Generally, routers built in the past 2-3 years will function without difficulties, however this is not always the case. Please email our customer service team at if you have any questions.

How long will it take to get up and running?

Generally, if you already have VoIP hardware or want to use a softphone and a headset we can get you up and running within minutes for outbound calls. The allocation of an Traditional In-Dial service is usually completed within an hour however in some instances the process of allocating a Traditional In-Dial number may take a day or two.

Can I restrict access of the service by security password?

The service is similar to a standard telephone service and therefore we suggest that you remain aware of those who have access to your handset or computer. All VoIP devices have an inbuilt password which can be either saved to the device for constant access or entered on each occasion to restrict access. To access this password you will need to open the configuration pages of your VoIP device.

Will the service always be available?

Mytel's team of technical staff are working to improve the features and functionality of the service. This sometimes requires that our equipment will be offline for short periods of time. We will advise you of planned disruptions to services and perform these upgrades at times when you are less likely to be inconvenienced.

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