How do I download and install Connect2?

Firstly, only Mytel Members who are logged in able to download Connect2. Once you are logged in, follow these instructions to get Connect2 on your computer.

• Visit the Connect2 page here,
• Click on the 'Download Now' button that corresponds to the browser you wish to download Connect2 for,
• Read and agree to the User License,
• Click on Microsoft Outlook in the Connect2 Download Center,
• Read and agree to the User License,
• Click on the 'Agree and Download' button, and
• Save the file to an appropriate place (either a temporary directory or your Desktop) and once the download has finished using Windows Explorer double-click on the file to begin the installer.

Before installing Connect2, please exit from Outlook.

What is the Visual Studio 2005 Tools for Office and why do I need it?

The Visual Studio 2005 Tools for Office brings the power and productivity of the .NET Framework that has been created by Microsoft to Office applications. It includes many new technologies that more and more applications are using. If you have not download the latest version of the Visual Studio 2005 Tools for Office and are installing Connect2 for Outlook you will be asked to install this first and will be taken to the Microsoft download page to do this. On this page you can start the download by clicking on the Download button underneath the description.

How do I setup Connect2?

The first time your browser after installing Connect2, the Options Window will open automatically.

To get to this window again, click on the 'Options' button on the Connect2 Toolbar. If you are using Firefox you can also get to it by selecting 'Extensions' from the 'Tools' menu, then highlighting 'Connect2' before clicking the 'Options' button at the bottom of this window.

What is the Web Login section for?

The Web Login section allows you to enter your username and password for accessing the Mytel Members Area on the Mytel website. This allows you to directly access your Online Call Records from the Connect2 Toolbar, by clicking on the 'View Call Records' button.

What is the Extension Details section for?

This section allows you to enter the details of up to two Mytel VoIP Extensions for use with Connect2.

For each Mytel VoIP Extension you enter you need to provide an Extension Name, the Mytel VoIP Extension (in the 'Mytel Phone Extension' field), and the associated Password for that Extension (in the 'Phone Password').

The Extension Name can be used to keep track of which Mytel VoIP Extension Connect2 is currently using.

I have two extensions setup in Connect2, how do I switch between them?

To change which Mytel VoIP Extension Connect2 uses, use the drop down box on the Connect2 Toolbar, just next to the Highlighting On/Off button.

What if Connect2 doesn't highlight a phone number I want to call?

You can use the Connect2 Toolbar to call phone numbers as well. Either type the number in manually or cut and paste the phone number you wish to be connected to in the box (as seen below) and click Call. Connect2 will remove any characters that are numbers, expect for + sign which will be replaced by 0011.